My Account

Why should I create my account ?

Create your account allow you to follow your orders.
Your information and orders historic are kept to help you during next purchases.
Thanks to your account, you can benefit from our loyalty program. By cumulating wellness points, you can benefit from voucher in euros on your next orders.

How can I create my account ?

2 possibilities:On the top right, click on "New customers?" then "Create an account".Or, during the validation of your payment methods, select "Create My Account"

I forgot my password, how can I retrieve it ?

On the top right, click on "My account" then on Password forgot? Fill the box with your email address and an email will be send to you to reboots your password yourself

My order

How can I know if my order has been taken in account ?

Your will receive a confirmation email. You can also follow your order in the section "My account" on the top right of the website.

Can I order by phone ?

Yes, our advisors are available from Monday to Friday, from 09h00 to 18h00 for your orders by phone.

Can I order without creating an account ?

Yes, you can order without an account Naturalforme. Careful: without an account, you cannot cumulate wellness points and benefit from our loyalty program.

If my order has been taken in account, can I still change it ?

If you order has been already taken in account and you want to change it, call our customers service which will cancel your order and make a new one with you.

Can I cancel my order ?

Yes, contact our customers service to cancel your order. You have 15 days to change your mind and return your parcel with all the products, complete, unopened and unconsumed.

Payment methods

Which online payment methods can I use ?

Purchases can be pay with credit card (Carte Bleu, Visa, EuroCard/MasterCard, American Express) or with your Paypal account.

Does the online payment is ensured?

Online payment is secured by GlobalSign, certification authority of online transactions all around the world.

Delivery

We ship in Europe: Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Hungary, Ireland, Italy, Luxembourg, Netherland, Poland, Portugal, United Kingdom, Czech Republic, Switzerland and Sweden. See more information about delivery fees for all the destinations in our General Sale Conditions.

My wellness points

How can I benefit from the loyalty discounts ?

Login your account Naturalforme. Wellness points are collected at each order and allow you to benefit from loyalty discounts on your orders prices.

How can I use my wellness points ?

Use your wellness points as a payment method. They will allow you to obtain a voucher on order.