By using our website, you understand and accept these General Sales Conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1 Orders:

Purchases are payable on naturalforme.com by credit card or Paypal. Online payments are secured by Be2Bill, company certified PCI-DSS (Payment Card Industry Data Security Standard) level 1, the highest international standard concerning computer security on banking data. Naturalforme reserves the right to refuse or cancel any orders from a customer with a dispute regarding to anterior payments.

2 Destinations covered by Naturalforme.com:

Naturalforme delivers its products across Europe. Careful: Delivery costs depend on the locations in Europe (e.g. point 6)

3 Prices:

All prices are expressed inclusive of any VAT payable unless otherwise stated. Books prices are subject to Lang law 81-766 of 10 August 1981. All goods delivered will remain property of our company until a full payment is made. Orders may only be placed on Naturalforme.com website by individual consumers. All the orders, regardless their origins, can be pay in euros. All prices are subject to change without notice. But prices will be drawn up based on the prices in force at the time of orders recording, subject to availability. All prices are expressed Inc. tax, VAT depends on the type of products (20% or 5,5%). Naturalforme cannot refund VAT and customs charges for deliveries in Europe.

4 Validation:

The validation of your order is worth acceptance of these General Sales Conditions. The General Sales Conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. Data recorded by Naturalforme.com constitute proof of all transactions conducted by Naturalforme.com and its customers unless it’s proven otherwise.

5 Availability:

Products and prices offered by Naturalforme.com are offered for sale subject to available stock. Products availability is specified when you ordering.
In case of unavailability, you can ask to be notified about the resupply by email.
Contact our customers service at +33 1 42 96 26 15 or by email: customerservice@naturalforme.com

6 Delivery:

Delivery will be made to the address specified by you on the completed order form. We use all reasonable efforts to dispatch orders in time. Our delivery service doesn’t work on week-end. Any orders made after 2:00 pm on Friday will be shipped on Monday.

Price and timing of delivery:

Europe countries: Products are delivered by IMX or Chronopost International. Fees and delivery time depend on the country, but it's free of charge from 120€ purchase with Chronopost.

• Austria: from 6,90€
• Belgium: from 5,90€

• 
Czech Republic: from 14,90€
• Denmark: from 7,90€
• Finland: from 8,90€
• Germany: from 4,9€
• Greece: from 13,90€
• Hungary: from 14,90€
• Ireland: from 8,90€
• Italy: from 8,90€
• Luxembourg: from 7,90€
• Netherland: from 8,90€
• Poland: from 13,90€
• Spain: from 86,5€
• Sweden: from 8,90€
• Portugal: from 9,90€
• United Kingdom: from 5,90€

7 Payments/Securing:

Purchases are payable on naturalforme.com by credit card or Paypal. Online payments are secured by Be2Bill, company certified PCI-DSS (Payment Card Industry Data Security Standard) level 1, the highest international standard concerning computer security on banking data. Card is debited when your order was confirmed.

8 Withdrawal period:

According to the legislation in force, you have the right of withdrawal of 14 days from receipt of articles, to return goods might not suit you.

We extend this right of withdrawal to 15 days and return costs are at your own charge.

Current return costs : 15€. A postage amount for the parcel is available online through IMX. Naturalforme will refund delivery fees and products, only if there are returned in a perfect state, complete in their original packaging, with a copy of the bill, within 15 days maximum from receipt of products. Items returned uncompleted, damaged, dirty to resale will be not accepted.

To exercise the right of withdrawal, customers must contact us using any of the following methods:
• By calling: +33 1 42 96 26 15
• By mail addressed to Naturalforme - 20 boulevard de l'europe - 77381 Combs la ville cedex
• By emailing us at customerservice@naturalforme.com

9 Damaged items or incorrect deliveries:

Naturalforme pledges to refund faulty, damaged or products not corresponding to your order. In this case, we thank you to express your request and to return the products. Naturalforme will refund the products. Make your request by emailing us: customerservice@naturalforme.com or by mail addressed to Naturalforme - 20 bd europe - 77381 Combs La ville cedex - France
Despite the attention paid during order picking, if one or several products miss, you have 3 days from the receipt of the parcel to report by a phone call, email or regular mail (the postmark serving as proof).

10 Reimbursement:

Products reimbursement in the cases set out in the section: quality service, right of withdrawal and products conformity, must be made within 14 days from the receipt of items by us. Refunding is carried out by credit on your account Naturalforme.com.

11 Intellectual property:

Unless otherwise stated, the copyright and others intellectual properties rights in all material on the site (including without limitation photography’s, graphic images, articles, texts) are owned by Naturalforme Reproduce Naturalforme.com website in whole or in part is strictly prohibited.

12 Responsibility:

The products offered follow the French legislation in force. Pictures are provided as illustrative. In case of manifest error between the characteristics of the product and its representation and / or conditions of the sales, Naturalforme is not liable. Naturalforme acceptation to deliver products outside of metropolitan France shall be subject to the customers validation about the conformity of the items ordered, to applicable law in the country of destination or delivery. Naturalforme will not be held liable in the event that one or more of the ordered products violate applicable law in the country of destination or delivery.

13 Applicable law:

These General Sales Conditions are governed by French law. In case of a law suit, only the French tribunals will be competent. In accordance with the French law of January 6th 1978 addressing computing, files and personal information, customers are allowing to access and modify their information present in our data system. To exercise this right, contact us using any of the following methods: - By emailing: customerservice@naturalforme.com - by mail addressed to Naturalforme, 20 bd europe, 77381 Combs la ville cedex. The General Sales Conditions are subject to change at any time and it is your responsibility to check these General Sales Conditions regularly before ordering products in case there are any changes. Nature et Bien-Être S.A.R.L - N° Siret: 479 806 911 000 18 - CNIL: 1274605 – Share capital: 7500€ N° d'identification TVA: FR 12 479 806 911 RCS Melun Telephone: +33 142962615